Customers stopped carrying cash. They didn't stop wanting to tip.
+Gratuity puts a QR code where your service ends. Customers tip the team in a few seconds with Apple Pay, Google Pay or card, then rate their visit and recognize the people who took care of them. You get the tips, the feedback, and a fair split for your crew.
Tip. Recognize. Improve.
One QR code, three jobs. Tipping comes first and takes seconds. Everything after the payment is optional.
Tip
Customers scan the QR sign at your location and tip in one tap with Apple Pay, Google Pay or card. No app and no account.
Recognize
After paying, customers rate their service and can recognize the whole team or one person by name. Customers can also leave feedback without tipping.
Improve
Low ratings and urgent concerns alert a manager right away, so problems get fixed before they turn into public reviews.
Your tip box, upgraded.
A QR decal goes right on the stand you already use. Cash still goes in the box. Customers without cash scan, tip and drive off in under a minute.
- One QR code per location, so every tip and rating lands with the right crew.
- Your logo and colors on the decal and on the tip page.
- Apple Pay, Google Pay or card. No app, no account, no new hardware.
One dashboard for tips, feedback and your crew.
See what's happening at every location without waiting for a review site to tell you.
Tips by location
Daily and weekly totals, how many scans turn into tips, and the average tip at each store.
Customer feedback
Average rating, rating breakdown, and the top reasons visits fall short, like wait time or wash quality.
Service recovery alerts
Low ratings and urgent flags email the store manager right away and open a case you can assign, track and resolve.
Crew recognition
See team shout-outs, the names customers mention, and praise comments to share at your next shift huddle.
Fair tip split
Enter hours worked once per pay period and get each person's share, rounded to the cent, ready to copy into payroll.
Private by design
Customer contact details are only collected with consent, masked by default, and visible only to managers.
Turn today's tip into the next visit.
The thank-you screen is the best moment you'll get with a happy customer. +Gratuity uses it to bring them back, and to win back the ones who had a bad day.
- Next-visit coupon. After tipping, customers can enter their email to get your coupon. You set the amount, what it applies to, how long it lasts and the fine print.
- Make-good coupons. When a service case comes in, a manager can send an apology coupon in one tap. It's emailed under your name, limited to one per case, and tracked until it's redeemed.
- A customer list you own. Customers can opt in to future offers. Every email is collected with consent and ready to copy into your email tool.
- Redeem at the pay station. Staff look up the code in the dashboard, so you can see which coupons actually bring people back.
More tips, and credit where it's due.
- Tips from cashless customers who used to drive off without leaving anything.
- A clear, hours-based split the whole crew can see is fair.
- Recognition kept separate from money. Shout-outs never change anyone's share.
- No public rankings. Recognition is visible to managers only.
Plug and play. No new equipment.
- Print one QR sign for each location.
- Connect a payment account so tips land with your business.
- Add your logo so customers see your brand, not ours.
- Choose your coupon and its terms. Change it anytime.
- Enter hours each pay period to split tips. Payroll pays them out as usual.
Anywhere great service ends with a thank-you.
We started with car washes. +Gratuity works anywhere a crew takes care of customers away from the register, and cash is how people used to say thanks.
Car washes & detailing
The crew drying and finishing every car.
Golf courses & country clubs
Cart attendants, bag drop and caddies.
Valet & parking
Attendants who run for every car.
Hotels & resorts
Housekeeping, bell staff and pool attendants.
Restaurants & bars
Bussers, bartenders and to-go counters.
Salons, barbershops & spas
Stylists, barbers and assistants.
Marinas
Dock hands who fuel, launch and tie up.
Event venues & catering
Servers and crews who work the room.
What owners usually ask
Do customers need to download an app?
No. The QR code opens a web page in their phone's browser. There's no app and no account to create.
How do tips get to employees?
Tips are collected by your business and paid through your normal payroll. +Gratuity calculates each person's share by hours worked. It does not pay employees directly.
Is there a fee?
Customers pay a flat $0.99 service fee on each tip, shown as its own line before they pay. It's the same $0.99 whether they tip $3 or $20, so the full tip goes to your crew. We recommend confirming how tips are handled for payroll and taxes with your accountant.
Does tipping have to come before feedback?
Yes. Tipping is always first and never requires feedback. Customers who don't tip can still leave feedback with one tap.
What happens when a customer leaves a bad rating?
Ratings of 1 or 2 stars and urgent flags alert the store manager right away by email and on the dashboard. A 3-star rating opens a case for the manager to review. You can change these rules. If the customer asked for follow-up, the manager can see how to reach them and send a make-good coupon.
Can we change the coupon?
Yes. You set the amount, what it applies to, how many days it lasts and the fine print, like excluding membership plans. Changes apply to new coupons. Coupons already sent keep their original terms.
Does it replace our point of sale?
No. +Gratuity runs alongside your existing system. Nothing needs to be installed at the register.
See it at your wash.
Tell us a little about your business and we'll set up a 15-minute walkthrough of the customer experience and the manager dashboard, using your own logo.
Prefer email?
hello@wejconsultants.com